Accessibility at Kindercare Pediatrics
At Kindercare Pediatrics, we are committed to providing accessible, inclusive, and respectful care for all children and families. We strive to meet the accessibility needs of individuals with disabilities in a timely manner, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
Accessible Services & Information
We are continuously working to ensure that our services, facilities, and communications are accessible to everyone. This includes:
- Providing documents in accessible formats upon request
- Offering communication supports such as large print, plain language, or assistive technologies
- Ensuring our staff are trained in accessible customer service and the Ontario Human Rights Code
If you require any of our materials or communications in an alternate format, please let us know. We will work with you to meet your needs as quickly as possible and at no additional cost.
Feedback Process
We welcome feedback about your experience with our clinic, including accessibility-related concerns or suggestions. Your input helps us improve our services.
You can provide feedback in the following ways:
- In person at our reception desk
- By phone: 416-848-7665
- By email: admin@kindercare.ca
- By mail: Letter mail is accepted at both of our locations
- Leaside Address: Suite 201 – 25 Industrial St, East York, ON, M4G 1Z2
- Forest Hill Address: Suite 301 – 491 Eglinton Ave W, Toronto, ON, M5N 1A8
If you need assistance submitting feedback or require an alternate format, our staff will be happy to help.
All feedback is reviewed by our clinic management, who will ensure that appropriate follow-up actions are taken. We aim to respond to all feedback within 5 business days.
Temporary Disruptions
If there is a temporary disruption to any of our accessible services or facilities (e.g., elevator maintenance), we will post a notice at the clinic, including information about the reason for the disruption, its expected duration, and alternative options available.